New Williams International Engine Maintenance Program Offers Unrivaled Coverage for Customers

One of the points of pride for small turbine engine company Williams International is their high level of customer support for their products. In the past few months, the company, headquartered in Commerce Township, Michigan, has increased the comprehensiveness of their customer support even further with the introduction of a new engine maintenance program. Known as TAP Blue, the program assures coverage for about any incident that could occur for a Williams International product. [1]

The Williams FJ33 turbofan engine, covered by the TAP programs [3]

Born from its Total Assurance Program (TAP), TAP Blue offers a level of coverage beyond its predecessor. According to Vice President of Product Support Steve Shettler, the program was molded from feedback provided by their engine operators. Under TAP Blue, the company's family of FJ33 and FJ44 engines are completely covered from damage incurred by hail, debris, birds, lightning, or any man-made objects ingested during use. Previously, such costs were the responsibility of the customer and their insurance. In addition, the program provides other additional benefits, such as express overhauls and free online maintenance manuals. Finally, all service bulletins, not just those that are mandatory, are also covered. [1][2]

Turbofan engine blades damaged by collision with foreign objects. Williams's TAP Blue program covers such damage. [4]

After developing TAP Blue, Williams offered incentives for its customers to upgrade and for new customers to enroll directly into the program through the end of 2013. Today, with its new program offered alongside its usual TAP options, Williams boasts maintenance coverage to fit the needs of any customer they may have. TAP Blue helps assure that customers of Williams will save as much money as possible on repairs when incidents affect the performance of their engines. [1]

Sources:
[1] "Williams International | News." Williams International | News. N.p., 21 Oct. 2013. Web. <http://www.williams-int.com/news.html?pid=33>.

[2] Huber, Mark. "Williams International Expands Total Support Program." Aviation International News. AINonline, 22 Oct. 2013. Web. <http://www.ainonline.com/aviation-news/nbaa-convention-news/2013-10-22/williams-international-expands-total-support-program>.

[3] <http://upload.wikimedia.org/wikipedia/commons/a/a7/Engine_for_the_Diamond_D-JET_(1520399705).jpg>

[4] <http://upload.wikimedia.org/wikipedia/commons/3/3f/Mercy-tech-N429MA-fod-060318-01cr-8.jpg>